iBiTs is an Abu Dhabi-based IT consulting firm that helps businesses incorporate modern information technology.
IT guidance
Where does IT fit into your business? We can help you find out.
Corporate IT strategy
Information technology is the way of the future, and iBiTs will help you develop a comprehensive IT strategy.
Develop service-oriented architecture
Effective use of IT can help you develop a unique architecture tailored to the purposes of your business.
Core Services
ITSM process design & standardization
Incident Management optimization
Request Fulfilment design
Problem & Root Cause Analysis (RCA)
Change Management & CAB governance
Service Level Management (XLAs)
Service Design & Governance
Service Catalog development
Policy, procedures & operating models
Governance frameworks & compliance
ITSM tool selection & implementation
Project & portfolio management for IT initiatives
Agile delivery frameworks
Workflow automation & AI-driven service desk
Integration with business systems
Advisory & Consulting
ITSM maturity assessments
Gap analysis & roadmap development